Need Help
You do not have to explain everything before you ask.
Choose the pathway that fits best. Your support request is handled inside the Foundation case system, separate from commercial EF Legacy activity. The Foundation is not a crisis line — if you or someone you know is in immediate danger, contact emergency services first.
Pathways
Choose the support you need.
General support
You are not sure what you need — you just need someone to hear you first. Start here.
Start securelyFood assistance
Household food support through the Feed a Family programme, via a partner referral or self-referral.
Start securelyEducation support
Support with school shoes, uniform, stationery, transport, digital learning or school fees for a child in your care.
Start securelyGrief and peer support
Peer support for grief, loss or a season that is heavier than usual — including for young people and carers.
Start securelyProfessional referral
Request a referral to a qualified counsellor, social worker, medical professional or organisation.
Start securelySafeguarding concern
Raise a concern about the safety of a child, young person or vulnerable adult connected to the Foundation.
Start securelyComplaint
Formal complaint about the Foundation, a volunteer, a partner or the conduct of any programme.
Start securelyWhat Happens Next
How your request is handled.
- 01
Sign in with your EF Legacy ID so your request can be tracked privately.
- 02
Your case is visible only to you and authorised Foundation staff.
- 03
You can add information and follow applicant-visible updates from My Support.
- 04
Where a matter is beyond our scope we can refer you to an appropriate professional or organisation.