Need Help
You do not have to explain everything before you ask.
Choose the pathway that fits best. If none of them fit, use general support and someone will read your message. The Foundation is not a crisis line — if you or someone you know is in immediate danger, please contact emergency services first.
Pathways
Choose the support you need.
General support
You are not sure what you need — you just need someone to hear you first. Start here.
Start hereFood assistance
Household food support through the Feed a Family programme, via a partner referral or self-referral.
Start hereEducation support
Support with school shoes, uniform, stationery, transport, digital learning or school fees for a child in your care.
Start hereGrief and peer support
Peer support for grief, loss or a season that is heavier than usual — including for young people and carers.
Start hereProfessional referral
Request a referral to a qualified counsellor, social worker, medical professional or organisation.
Start hereSafeguarding concern
Raise a concern about the safety of a child, young person or vulnerable adult connected to the Foundation.
Start hereComplaint
Formal complaint about the Foundation, a volunteer, a partner or the conduct of any programme.
Start hereWhat Happens Next
How your request is handled.
- 01
Your message reaches a small, trusted team — not a public inbox.
- 02
We reply within a reasonable timeframe, usually within a few working days.
- 03
You will be asked only what we need to help — never more.
- 04
Where a matter is beyond our scope we refer you to an appropriate professional or organisation.