Learner support

Support is part of the academic system.

Learner support is represented through support cases, interventions, accommodations, catch-up planning and individual support plans.

Academic intervention

Teachers can flag learners who are ahead, on track, on watch, in intervention or require urgent academic attention, with evidence and review dates.

Continuity

The architecture supports unstable internet, limited devices, temporary illness, travel/sport commitments and catch-up programmes.

Human escalation

Support cases can be assigned to staff. Safeguarding concerns are never stored in the ordinary support case view.