Lesson 1 · 45 minutes with practice
Start with what is actually happening
- Distinguish an observable event from an assumption.
- State one need without exposing anyone’s private life.
- Write a question that lets the person correct your understanding.
Purpose becomes useful when it meets something real. “I want to change lives” expresses an intention, but it does not tell another person what you will do on Tuesday. Begin with a situation you can describe without claiming to understand everyone's motives. Write what happened, who experienced it and what they said they needed. Keep your interpretation in a separate column.
Imagine a community reading group. Your observation is that four adults missed the last session. “They do not care about learning” is an interpretation. Transport, work shifts or an unclear meeting time are alternative explanations. Before redesigning the programme, ask a respectful question: “What made it difficult to attend, and what would make the next session easier?” People can decline to answer. Their experience is information, not permission to tell their story publicly.
Choose a problem small enough to investigate with the resources you have. You can clarify a meeting time; you may not be able to solve transport for the whole community. A smaller honest commitment is useful when it is delivered. Your first output is a problem statement with three parts: the observable situation, the person or group affected and the unanswered question. Do not add a solution until you have checked the need.
Make it practical
Use the fictional reading group or another fictional project. Write a three-column note: observations, interpretations and questions. End with one problem statement and a respectful question you could ask.
Check your work against these criteria
- Distinguish an observable event from an assumption.
- State one need without exposing anyone’s private life.
- Write a question that lets the person correct your understanding.
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